Notice history

No notices reported this month

Database upgrade maintenance window

Completed
March 11, 2024 at 2:06 AMUTC
Completed
March 11, 2024 at 2:06 AMUTC
Maintenance has completed early. All systems are available.
In progress
March 11, 2024 at 1:00 AMUTC
In progress
March 11, 2024 at 1:00 AMUTC
Maintenance is now in progress
Planned
March 11, 2024 at 1:00 AMUTC
Planned
March 11, 2024 at 1:00 AMUTC
On Sunday, March 10th, between 9pm and midnight US Eastern Time, SalesIntel's platform, including APIs, Salesforce Managed Package, and web-based applications, may be unavailable while we upgrade our databases.
The outage is expected to last approximately 1 hour during this window. During this time, even once some services are restored, restoration may be temporary and not all services will be available. Please plan ahead, and reach out to our team at support@salesintel.io if you have any questions.

Application Infrastructure Maintenance

Completed
February 26, 2024 at 5:00 AMUTC
Completed
February 26, 2024 at 5:00 AMUTC
Maintenance has completed successfully
In progress
February 26, 2024 at 2:00 AMUTC
In progress
February 26, 2024 at 2:00 AMUTC
Maintenance is now in progress
Planned
February 26, 2024 at 2:00 AMUTC
Planned
February 26, 2024 at 2:00 AMUTC
On Sunday, February 25th, between 9pm and midnight US Eastern Time, SalesIntel's web application, RevDriver, HubSpot Enrichment, and some Salesforce Managed Package features (inline enrichment and our embedded web application) will be unavailable while we upgrade our hardware. There is no expected impact on our APIs or Salesforce scheduled enrichment.
During this time, while you may be able to log in, functionality in these applications may not work as expected and you may receive error messages.
The outage is expected to last between 1-2 hours during this window. During this timeframe, even once some services are restored, restoration may be temporary and not all services will be available. Please plan ahead, and reach out to our team at support@salesintel.io if you have any questions.

Resolved
February 12, 2024 at 8:48 PMUTC
Resolved
February 12, 2024 at 8:48 PMUTC
This incident has been resolved.
Monitoring
February 12, 2024 at 6:38 PMUTC
Monitoring
February 12, 2024 at 6:38 PMUTC
A fix was released and we are monitoring. RevDriver is available for most users at this time.
Identified
February 12, 2024 at 5:28 PMUTC
Identified
February 12, 2024 at 5:28 PMUTC
RevDriver services are currently unavailable and we are working to resolve. ETA is several hours from now. All other SalesIntel services, including our web application, are available

Resolved
February 12, 2024 at 5:27 PMUTC
Resolved
February 12, 2024 at 5:27 PMUTC
This issue is largely resolved and most services are available. RevDriver is still unavailable. We expect resolution of RevDriver access in the next few hours and will open a new incident to track.
Identified
February 12, 2024 at 4:04 PMUTC
Identified
February 12, 2024 at 4:04 PMUTC
Web application, API, and Managed Package services are available. We are continuing to work on RevDriver restoration.
Investigating
February 12, 2024 at 3:50 PMUTC
Investigating
February 12, 2024 at 3:50 PMUTC
We are currently experiencing high search load, which we are triaging. This is impacting availability of all services.

Resolved
February 08, 2024 at 4:54 PMUTC
Resolved
February 08, 2024 at 4:54 PMUTC
This incident has been resolved
Monitoring
February 08, 2024 at 3:49 PMUTC
Monitoring
February 08, 2024 at 3:49 PMUTC
Search services are back up and running and we are monitoring for further impact
Identified
February 08, 2024 at 3:21 PMUTC
Identified
February 08, 2024 at 3:21 PMUTC
An incident within our search infrastructure is limiting availability. We are rebooting services

Resolved
February 01, 2024 at 5:36 PMUTC
Resolved
February 01, 2024 at 5:36 PMUTC
This incident has been resolved. Thank you for your patience
Monitoring
February 01, 2024 at 4:23 PMUTC
Monitoring
February 01, 2024 at 4:23 PMUTC
Service has been restored and we are currently monitoring the system.
Identified
February 01, 2024 at 3:55 PMUTC
Identified
February 01, 2024 at 3:55 PMUTC
We have identified an issue with search system availability, which is causing potential issues with platform availability. Users may be struggling to access any part of our platform as we work through this.

SalesIntel - Notice history