SalesIntel - Slowness across SalesIntel platform and applications – Incident details

All systems operational

Slowness across SalesIntel platform and applications

Resolved
Degraded performance
Started over 2 years agoLasted about 6 hours

Affected

Portal/Web Application

Degraded performance from 3:30 PM to 9:48 PM

RevDriver

Degraded performance from 3:30 PM to 9:48 PM

Salesforce Managed Package

Degraded performance from 3:30 PM to 9:48 PM

APIs

Degraded performance from 3:30 PM to 9:48 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    We continue to monitor platform health. Performance has returned to usual.

  • Identified
    UTC
    Identified

    Application performance has stabilized and we have identified the issue. Our team is continuing to remedy the underlying issue.

  • Investigating
    UTC
    Investigating

    We are currently investigating increased latency across our platform, leading to slowness (or failures) in logging in, loading application resources, or searching. Our teams are looking into it at high priority. We are scaling up our systems to help mitigate the impact.