SalesIntel - Increased latency in SalesIntel products – Incident details

All systems operational

Increased latency in SalesIntel products

Resolved
Degraded performance
Started over 4 years agoLasted about 10 hours

Affected

Portal/Web Application

Degraded performance from 4:40 PM to 2:30 AM

RevDriver

Degraded performance from 4:40 PM to 2:30 AM

Salesforce Managed Package

Degraded performance from 4:40 PM to 2:30 AM

Updates
  • Resolved
    UTC
    Resolved

    Our team has applied a series of fixes to solve latency issues experienced today. We will monitor the situation ongoing and continue to improve where possible.

  • Identified
    UTC
    Identified

    We have identified a solution to decrease some of the latency our users are experiencing and are implementing a fix. At the current time, users should be able to log in and complete tasks, but may find intermittent slowness. We will provide another update once the solution is in place.

  • Investigating
    UTC
    Investigating

    We are currently investigating increased latency in the SalesIntel products. Users may experience difficulty logging in, using the prospect/company search features, and completing other tasks. We will provide updates as available.